Shipping Policy

Thank you for shopping with ASPECTO. Please read this policy carefully to understand how we process and ship your order.

SECTION 1 — SHIPPING DESTINATIONS

ASPECTO currently ships within Greece only.

We do not currently offer international shipping.

SECTION 2 — ORDER PROCESSING

Orders are prepared for production and dispatch as soon as reasonably possible after order confirmation.

Our usual processing target is within 48 hours, excluding weekends and public holidays.

Custom-designed products may require production before dispatch.

During periods of unusually high order volume or circumstances outside our reasonable control, processing may take longer. Where a significant delay occurs, we will make reasonable efforts to inform you.

SECTION 3 — DELIVERY TIME

Once your order has been processed and dispatched, estimated delivery within Greece is generally 1–5 business days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed.

Delivery to islands, remote areas, or areas affected by exceptional conditions may require additional time.

SECTION 4 — SHIPPING COSTS

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Where free shipping or another shipping promotion applies, this will also be shown during checkout.

SECTION 5 — SHIPPING CARRIER

Orders are shipped through courier partners operating within Greece.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information where available.

SECTION 6 — ORDER TRACKING

Where tracking is available, your shipping confirmation email will include your tracking number and/or a link that allows you to follow the progress of your shipment.

Tracking information may take some time to become active after the shipment is created by the courier.

SECTION 7 — DELAYED OR LOST SHIPMENTS

Delivery may occasionally be delayed due to courier operations, weather conditions, strikes, unusually high parcel volumes, remote destinations, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us at info@aspecto.gr.

We will investigate the shipment with the courier and assist you in resolving the issue.

Where we arrange delivery, responsibility for the risk of loss or damage generally remains with ASPECTO until you, or a third party designated by you other than the courier, physically receive the goods, as required by applicable consumer law.

If delivery does not take place within the agreed period or within the timeframe required by applicable law, you may have the rights and remedies provided under Greek and European Union consumer law.

SECTION 8 — INCORRECT OR INCOMPLETE ADDRESS

Please ensure that your shipping information is accurate and complete before submitting your order.

If you notice an error in your address, contact us as soon as possible at info@aspecto.gr.

If the shipment has not yet been dispatched, we will make reasonable efforts to update the address.

Once an order has been dispatched, address changes may depend on the courier and cannot always be guaranteed.

If delivery cannot be completed because the customer provided an incorrect or incomplete address, additional shipping costs associated with resending the order may be charged where permitted by applicable law.

SECTION 9 — DAMAGED SHIPMENTS

Please inspect your order when you receive it.

If the parcel or product arrives damaged, please contact us as soon as reasonably possible at info@aspecto.gr and provide your order number together with photographs showing the damage.

We will assess the issue and provide the appropriate remedy in accordance with our Refund Policy and applicable consumer law.

SECTION 10 — CONTACT

For shipping enquiries, please contact us at:

ASPECTO
info@aspecto.gr

We aim to respond to enquiries within 2 business days.